Customer Raves

Want to know what other Paula's Choice customers have to say about Paula's Choice products and service? Click on any of the topics below to read customer comments.

Skin Care Makeup Salicylate-Free Customer Service Books & Newsletters

Skin Care

I just wanted to say a big thankyou for your website and products. I have been using paulas choice for 6 months with fantastic results! However over the last few days i have been looking at other skin care products(recommended by a friend) and almost found myself believing their claims to rid me of my acne scars! One reality check and a visit to your website made me realize how fantastic the info and products are from Paulas Choice. My acne is gone and i realize     that i have great healthy skin( thanks to you), and intend to keep my realistic skin goals and Paulas Choice products! Big Thanks!
-Mark A., via email

I love your website ... so interactive, quick and smartly done.    Love all the great info and easy to order set up.  I have ordered a bunch of your sunscreens and face product and will let you know how I feel about those.   I'm glad to find a product with so much research behind it that is so well priced.   Very reasonable. My initial concern was needed a better sunscreen and now I can see I'll be buying all skin/cleanser from your line. I'm enjoying the video clips ...  Great to see this out there. Less confusion for the consumer. keep up the good work.
-via email

My 10 yr old has a hormone problem, and is developing at the rate of a 14 yr old. Of all the health issues involved, the worst to HER is the acne. She is made fun of,didn't  want to go to school, and cried every night for a year. A few weeks ago, I bought her the 2%BHA and the 5%benzoil peroxide. After 2 weeks, her skin was completely clear and has remained so. You have no idea how this has changed her. She smiles again, and will actually go outside. And, she's looking foward to school! As a mother, I cannot thank you enough. I hope you know what a positive difference you make in peoples life.
- Amanda E., via email

I am so impressed with your products. I never purchase anything without looking at the ingredient list first. Some companies don't reveal that on there website. You go above and beyond that by explaining what each item is and does. You even give other companies equal time.  You are like the angel of the cosmetics industry. You run your company the way I would.  Thanks so much.
- Janie W., via email

Paula, thank you for your skin care products.   I have been using your moisture gel for over a year, as well as the 1% lotion and 2% liquid for exfoliation.  The toner is wonderful also.  I am early thirties and my skin is better now than in my twenties.  I especially notice the smoothness of skin around my nose that used to be oily and flaky.  I have tried several other creams and find them to be too strongly fragramnced, poor texture, or poor ingredients.  I keep coming back to your line. Thanks!
- Leah, via email

Stock me up! I am so impressed with your products.   I am 51 with good skin but dry and sensative.  It is difficult finding products for sensative skin.  All your products work so well together - they are super silky and make my skin feel like silk.  The antioxidant serums are super.  But, my greatest find is the All Bases Covered Foundation - I wish I had found this years ago.  I was using Clinique Supermoist Make up. Most matte makeups make my skin look so dry and every line shows.  But yours is heavenly - doesn't sink into fine lines, is matte but glowing. You have sold me!  Thanks
- Martha J., via email 

Paula,you warned me! I started using your product after finding your site and reading your books,and I loved it. Then I let a friend talk me into a direct sales company line. In just 8 weeks my skin was a mess! Even though you get to try it before buying, you don't get the results until weeks later!   But, you warned me; I didn't listen, so now I am paying for it. I deserve to be punished! I am submitting my order for Paula's Choice products today for me and my husband and never again straying! I've learned my lesson. When you've got it right don't look any further! Thank You Paula.
- Jane H., via email

I just had to write and tell you that I have suffered with blackheads, discoloration and scarring my entire teenage and adult life (I'm 33). I have tried everything - Paula's Choice is the product that has worked consistently, clearing my blackheads and smoothing my skin. I can't believe sometimes when I look in the mirror: Is that pretty girl really me? Thanks Paula...please keep up the good work. I'd be lost without you!
- Chris K., Corona, CA

Paula has truly done it again. I have extremely oily skin, and only her products seem to work for me. No one else has created any product for someone with my skin type. She truly has come through....again. Every time I stray from her products, all I get is disappointed...now I am a customer for life!
- Michelle, via email

My day was made today. I went for my 6 month check-up at the dermatologist and the doctor said I had beautiful skin for my age (62). I attribute my pretty skin to Paula's Choice Products. Thank you for the wonderful, affordable products.
- Mary P., Tarpon Springs, FL

I'm 20 years old and my acne has gotten worse as I've gotten older. I was very self-conscious and would not go out without makeup. My aunt introduced me to Paula's Choice Beta Hydroxy Acid lotion and after only a month my forehead completely cleared up! I'm so pleased with the results that I've recently started using the One Step Cleanser and Benzoyl Peroxide Solution - also with great results. I can proudly say that I no longer wear foundation because my skin has cleared up so much....all due to Paula's products. Thank you so much and keep up the good work!
- Andrea C., San Jose, CA

I just had to let you know that after years and years (some of them as a cosmetic consultant for various high-end companies), I have finally found a product line that works incredibly well, does not irritate and is affordable. And it is Paula's Choice! Your products have made a huge difference in the texture and tone of my skin. And your makeup is gorgeous - matte shadows and blushes that enhance and non-irritating foundations! Just wanted to say THANK YOU!
- Leisa B., Celina, OH

I am 65 and have been using Paula's Choice products for over a year. I noticed that my skin is looking clearer and brighter. I recently went for my first facial in three years. My skin was pronounced "immaculate" and in very good condition. I am sure it is due to your products. Thank you.
- Nancy S., Newburyport, MA

I have suffered from imperfect skin my entire life (I am 31 years old). After a mere 30 days, thanks to your products I have near perfect skin. My friends, co-workers & family are amazed! Thanks so much for changing my life. I am no longer ashamed to show my face!
- Kimberly M., Seattle, WA

I just wanted to let you know how very pleased I am with your products. I have sensitive skin prone to eczema and yours are the only products I will trust my skin to. I achieve great results every time. I also love your make-up; it is second to none. Thank you for offering excellent products at very reasonable prices. I refuse to use anything else!
- Cynthia B., Toronto, Ontario, Canada

For years I have used your website to look up your opinions on OTHER brand products. Last month I decided it was silly not to be trying YOUR products since I valued your opinion so much. I just placed my second order of your excellent skin care products. I'm sold. Your website made it so easy to select the right products. My only regret is not trying this line sooner! Thank you.
- Paulette B., Calgary, Alberta

I tried your products for the first time. After the trouble I had with UPS I was worried that it might not be worth the effort. Wrong!! I love your products. My skin hasn't looked this good in years. I was always complimented on my flawless skin until I hit 32 and started having breakouts. Most products are too harsh or useless. I am so happy, my skin looks great and I have my confidence back. I ditched my glasses and started wearing contacts to show off my skin.
- Lisa B.

I am 29 years old & have combination skin with an oily t-zone. I have had milia for this past 15 years (I even went onto a course of Roaccutane when I was 23). My Mum and Dad bought me Paula's book for Christmas & I immediately made an order. In 3 days, the milia on my forehead and temples had completely gone. I have been using Paula's skincare for 3 months & still love it. I started with the balancing cleanser, toner, skin balancing moisture gel & 2% BHA liquid!
- Shelley K., C'Derg, Northern Ireland

I have tried everything out there for blemish-prone skin but nothing helped. After reading Paula's book and trying her products, I've never been more pleased! My oily skin is behaving for the first time in years! And the prices are fantastic, too, for what you are getting! Keep up the good work!
- Olivia G.

I just wanted to thank you for offering samples of your products. That is an immense help to those of us who have sensitive/allergic skin and have wasted thousands of dollars over the years on products that were only used once and then had to be thrown out due to ingredient sensitivities. Thanks again!
- Suzanne W., Granite Bay, CA

I just received my 2nd order and it was so carefully packaged, arriving exactly on time! Red Carpet Red is the most beautiful pinkish red sheer lipstick I have ever seen; I'll have fun with this lipstick! The cleanser is wonderful. My skin feels softer already. I will look forward to ordering again soon. Thank you!
-Paula M., Winston-Salem, NC

It's always such a moment of pleasure and excitement when one of your boxes comes in the mail. I've been buying your products for almost a year and they are wonderful. Eyeshadows an amateur can apply, advice on matching colours, and beautiful and easy to use brushes I'd never even imagined. Your skin care products are equally wonderful. I so appreciate being able to share moisturizer, etc. with my husband because there are no sickly perfumes. I love your products, and every time I buy a new one, I want to buy more!
-Caireen L., Calgary, Alberta, Canada

I absolutely LOVE the products. The lipstick is heavenly, the blush and eye shadows...all of it is wonderful. And all of these wonderful things for less than $40.
-Sharon C., Pasadena, CA

I am a long time reader of Paula's books and a loyal customer of her skin care and cosmetic line. I am 46 years old and have tried foundation a few times but never liked the look or the feel of the products I had tried. After purchasing Paula's foundation I am hooked!!!!!! It is so natural, which is so important to me for my lifestyle and the look I want to display.

I just wanted to thank you for your dedication to wonderful products where I know the research has been done for me and the ingredients won't be harmful. And for offering these products to us at an affordable price-that is why I refer so many people to Paula's Choice.
-Susan L., Forest Hill, MD

I recently placed an order (for the first time) and received it today. I have to tell you the colors (eyeshadow, blush, lipstick and lip liners) were 100% true to the color description in your online catalogue. The description of the colors couldn't have been more exact. I have always been one that thought the more you paid for cosmetics the better they were; you have proven me wrong. I will definitely be a repeat customer of Paula's products. Thank you so much.
-Jo Ann Navarrette, Great Falls, VA

I just wanted to tell you how pleased I am with your cosmetics. I have always loved your skin-care products and still use them religiously but I had never tried your cosmetics. I am delighted with the lip gloss, blush and several lipsticks that I ordered. The colors are just gorgeous and I love how they look and feel on me. Thanks so much! I can't wait to order new colors in the near future!
-Brenda B., Chatsworth, CA


Salycilate-Free Products

I'm a 50 year-old grandmother who's had fibromyalgia for 11 years. I started taking guaifenesin 2 or 3 years ago and subsequently started to avoid salicylates. I didn't know how many cosmetic and toiletry items I would have to do without. Thanks to you, though, I can now read and understand an ingredient label and can make choices much easier. I've read "Don't Go to the Cosmetic Counter Without Me" and "The Beauty Bible" and found out things I never knew in near 40 years of cosmetic use. I'm following your battle plan for blemishes as closely as I can. Now I understand what is happening with my skin and what to do to help it. Within 2 weeks of following your guidelines my skin started to clear up and stay clear for the first time in my life.

Just saying "thank you" doesn't seem like nearly enough for finally setting me straight on skin care. Every day, I'm grateful for what you've done for me and look forward to using more of your salicylate-free products.
-Janette H., Hawaii

As a person using quaifenesin to control my fibromyalgia, I cannot thank you enough for clearly labeling your salicylate-free products. I buy almost all of my cosmetics from Paula's Choice because I can trust the quality of the products, and I can see which items will work with my medication. I absolutely love the luscious and gorgeous Sheer Cream Lipstick. For the first time ever (after 30 years of searching!), I have found a lipstick line that looks and feels great on my lips-and has SPF, too!
-Dana B., Pasadena, MD

Customer Service

I recently tried the 2% BHA Gel, but found it left my face sticky and uncomfortably tight.   I exchanged it for the 2% lotion and love the lotion.  Thank you for allowing exchanges to be so easy and hassle free -- also thank you for great products.  I am a new customer, but look forward to future purchases!
- Donna H., via email

Thank you so much. Your attention to customer service matches the high quality of your products. Keep up the great work.
- Jennifer, via email

I was so pleasantly surprised when the other day I called your 800 number regarding an order that came with the wrong product though the invoice came correct, and I was told that I was going to receive the correct product (moisturizer) in a fast delivery at no cost, but I could keep the mistaken product (alpha hydroxy). Yesterday I received my moisturizer. I wanted to let you know how very pleased I am with the performance of your products, and how grateful I am for all I have learned about skin care and the ingredients through your books, by-monthly reports, and newsletters.
- Maria M., Miami, FL

Paula's Choice is truly exquisite in every way! Thanks for years of great service, products and Paula's constant commitment to excellence.
- Amanda, via email

I am one of your biggest fans and I tell all of my friends about your products and customer service. What a class act!
- Alice C., Nashville, TN

Just wanted to thank you for my most recent order. I am thrilled with the Gentle Touch Makeup Remover. I used it this evening on my stubborn eyeliner and it whisked it right off and did not bother my eyes at all. I must tell you, as I have before, how pleased I am with all the products I receive. It is the best facial cleanser and toner I have used. I also am impressed with the sample lipsticks I have received and subsequently purchased the full-sized one. I appreciate so much being able to try them before making a purchase and I thank your sales associates for their kind assistance with colors, etc. Thank you again, a loyal customer.
- Rose L., Sun City West, AZ

You are the best! One item was left out of my order. I called on Sunday and left a message for customer service. Not only was my call promptly returned, but the missing item was shipped quickly and arrived a day early! I am so impressed with Paula's Choice - people and products!
- Joy H., via email

When it comes to customer service you gals set the bar pretty high. I have always been impressed by Paula, her info, and the way her business is operated.
-Heather M., San Clemente, CA

I have to share how impressed I am with your products and customer service. I work in customer service, and I know how tough it can be to keep a smile in your voice all day, but everyone I have spoken to has been so wonderful! Thank you, and keep it up!
-Farrah F., Lake Elmo, MN

You're a great team from top to bottom, from R and D to customer service. So thanks to all of the phone representatives, for your friendly, consistent good advice on products and colors; and thanks to you, Paula, for rescuing me from Erno Laszlo in the first place!
-Patricia B., Iowa City, IA

I love you gals. Your customer service is flawless, your products are the absolute best and I was thrilled to actually hear Paula's voice when I left a message yesterday. Thank you-you are, without a doubt, No. 1 in my book!! Keep up the fantastic work.
-Lisa K., Hayward, CA

I have to say that yours is one of the best customer service departments that I have ever dealt with.
-Alena S.

I want to compliment you on your customer service! Not only is it awesome, it stands in direct opposition to the direction most companies (unfortunately) seem to be headed. Thank you for endowing your employees with the ability to make spontaneous decisions regarding how to resolve whatever situation arises, and valuing customer loyalty over short-term profit. You have a customer for life!
-Ann R., Redlands, CA

This has to be the best customer service ever!!! So many companies could care less about their customers-it's nice to know Paula's is not like that.
-Anna S., via email

Books & Newsletters

Going to the drugstore to shop for makeup and skin care has changed....I don't buy anything without checking what your books or web site recommends. Love your products. Knowledge IS power. Thanks for liberating me from expensive and cheap products that don't work.
-Gina, via email

I recently read your report about mineral makeup - what perfect timing as I have been thinking about trying out the mineral foundations. I had a gift certificate for a spa pedicure and had some money left over; the spa carried nothing I wanted to spend the extra $$ on, except they did carry the bareMinerals foundation. I'd been thinking about trying some, but when I brushed it on my hand, it was way too shiny for my tastes to wear as an everyday makeup. I ended up giving the over $20 I had left as a tip to the spa personnel, and now I'm glad I did. Thank you for all you do so we don't waste our money and time.
-Kim U., Las Vegas, NV

I just read your report about mineral makeup. I bought some L'Oreal last summer thinking "what a great idea...brush on make up with titanium dioxide sunscreen." I've never been happy with it for all the reasons you listed. I've been a loyal fan for quite some time now. I love that you inform me. I've saved a lot of money because of your work.
-Susan, via email

I live in Bellingham, WA, and I'm a huge fan of Paula. I get the Puget Sound Business Journal and I love to read about her successes as a female entrepreneur.
-Annie Marie, via email

I'm so happy to find someone I can ask questions to, who will tell me the truth and doesn't try to sell me bogus products just to make a buck. I'm happy to subscribe. Thanks.
-Suzanne D., Chico, CA

You are my goddess. Your book is my bible.
-Marsha W., Chattanooga, TN

I truly love your website, it has so much useful information, I love your book too. Thanks for all your hard work and giving us, the beauty consumer, an option to not spend alot of money on products!!
-an adoring follower via email

I absolutely love Paula's books. I have used them as a reference to counter so many people who claim to be authorities on natural remedies. In the deluge of hype, it is good to get a healthy dose of "evidence" which Paula provides.
-Heather Fewell, MD
Dermatology Guide, About.com

Don't Go to the Cosmetics Counter Without Me and The Beauty Bible have changed my life in so many ways I was compelled to write to both congratulate and thank you. The information I have learned from you has helped me better understand the products I sell and dispense and has made me a far better pharmacist. I am constantly walking my customers through the ingredients on the bottles of all the beauty and dermatological products we sell-explaining why this product may be helpful and why another may be irritating. If it were my pharmacy there would be no irritating products! My staff laughs at me for the amount of times I have written the name of your books on a piece of paper for patients with skin complaints and begged them to read it or give it to their teenagers with acne.

I can't thank you enough-and I assure you that at least in one pharmacy the products with empty promises are left on the shelves collecting dust until the boss decides to stop stocking them whilst products like Cetaphil, Milk of Magnesia and Benzac sell like hotcakes.
-Kiran W., Australia

I just wanted to say thank you for everything you've done. I bought your book about 6 years ago and I couldn't believe the lies that I had been fed over the years by cosmetics companies. I thought that all those 'ladies' at the expensive cosmetics counters had my best interests at heart. Wrong. They were concerned about their bottom line and their commission. I now have great skin that I maintain with inexpensive products that clean and enhance. Keep up the good work and I recommend your advice to all my friends. Thanks again!
-Jacque M., Edgewater, FL

The lure of advertisements is hard to resist but your well-researched and well-written reviews have helped me to stop wasting so much money, and my skin is looking better than ever. You DO make a difference. I wear sunscreen every single day now. I do not use products that contain fragrance, I am gentler with my skin and I use a cooler temperature of water to wash my face. I do not buy as many skin care products and I have cured my (rather expensive) addiction to moisturizer. I have tried many of your recommendations and many of your products: some have been perfect, some just OK. But I am so much better off now than when I used to walk into the drugstore with that wistful feeling of "what can I buy that will make me more beautiful?" The end result was usually disappointment and a more cluttered bathroom counter. Thank you, Paula, for your work.
-Bobbie L., Jefferson, WI

Make-up

Recently, I order a few different samples of Paul's Choice All Base's Covered Foundation & pressed powder. Wow, what a great product! Where have I been? Coverage was awesome, color was perfect and I simply fell in love with the feel of it on my face. The following day, I put my order in for the foundation and the pressed powder. The order arrived in just days. Compliments? Oh, I'm getting plenty of them! Thanks, Paula! I'll be back. Sincerely, Catherine
-Catherine, via email