FAQ

Ordering & Payments

What payment methods do you offer?

Do I have to pay extra taxes, fees or import duties when I order from paulaschoice-eu.com?

Can I make changes to my order after I’ve placed it?

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Shipping

What are your shipping costs and delivery times?

How will you ship my order?

What do I need to know about how my order will be shipped?

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Returns

What is your product guarantee / return policy?

How do I return an order?

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Online Security

How can I be sure that this site is safe and secure?

Is it safe for me to enter my credit card number when I place an order?

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Product Questions

Do you test on animals?

Why aren’t all Paula’s Choice products available in the EU?

Why don't you sell the entire Paula's Choice makeup line?

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Website Assistance

I am having difficulty with the website?

I have an account registered on your site, but after I login it keeps saying I have entered an invalid email/password combination. Why is it not letting me login?

Do you use cookies? Can I still shop paulaschoice-eu.com if I turn off my cookies?

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