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FAQ

Ordering & Payments

What payment methods do you offer?

Do I have to pay extra taxes, fees or import duties when I order from paulaschoice-eu.com?

Can I make changes to my order after I’ve placed it?

Shipping

What are your shipping costs and delivery times?

How will you ship my order?

What do I need to know about how my order will be shipped?

Returns

What is your product guarantee / return policy?

How do I return an order?

Online Security

How can I be sure that this site is safe and secure?

Is it safe for me to enter my credit card number when I place an order?

Product Questions

Do you test on animals?

Which products are vegan?

Why aren’t all Paula’s Choice products available in the EU?

Why don't you sell the entire Paula's Choice makeup line?

Website Assistance

I am having difficulty with the website?

I have an account registered on your site, but after I login it keeps saying I have entered an invalid email/password combination. Why is it not letting me login?

Do you use cookies? Can I still shop paulaschoice-eu.com if I turn off my cookies?