Product questions

Do you test on animals?

No. Paula's Choice has never tested on animals at any stage of product development and never will. We also do not contract with any third parties to conduct animal testing on our behalf.
Throughout Paula's 30 years of writing about the beauty industry she has consistently spoken out against testing cosmetics on animals.
We are committed to the global adoption of alternative safety testing methods and the elimination of animal testing on cosmetics worldwide. In April 2013, Paula's Choice became an officially certified member of the Leaping Bunny Program.
The requirements for the Leaping Bunny Certification include a commitment to eliminate animal testing not only from the company, but also from our ingredient suppliers. The result is a product guaranteed to be 100% free of new animal testing. The program is administered by a coalition of animal rights organizations, including the Humane Society of the United States and the National Anti-Vivisection Society. For more information on Leaping Bunny see www.leapingbunny.org

Why aren’t all Paula’s Choice products available in the EU?

This is because there are differences between the regulations of cosmetic products in the United States (US) and the European Union (EU). The use of certain ingredients or substances in cosmetics are sometimes regulated differently. Also, certain products considered to be cosmetics in the US are considered to be (over the counter) drugs in the EU.

Why don't you sell the entire Paula's Choice makeup line?

The demand for Paula's Choice makeup products in the EU was so low that we decided to stop carrying them in 2009. Today, the Paula's Choice Europe range includes a few make-up products, which complement the products on the large general makeup market.

A new product I want is available in the U.S. When will I be able to buy it in the EU?

Most new products are available in the EU approximately 4 weeks after the US launch. If you want to be kept up to date with the latest products launched in the EU and as well as special offers and promotions sign up for our free newsletter.

Why has my favourite skincare or makeup product been discontinued?

We're sorry if your favourite Paula's Choice product has been discontinued! We know how frustrating it is to be without an essential part of your skin-care or makeup routine.
The decision to discontinue a product or shade is never done impulsively and many different factors are taken into account, including consumer preferences and purchasing patterns. Even some of Paula's personal favorites have been discontinued! In our efforts to continually improve the line and respond to customer feedback, you will see that new colours and formulas, some of which may be variations on your favourites, are introduced on an ongoing basis.
If you need advice about a substitute for a discontinued product, please get in touch with us. We're happy to help!

Can I buy your products in a store?

Currently in the EU, Paula's Choice products are only available through our website.

How can I try your products before I buy them?

If you want to find out if our products work for you before you commit to buying the full-size, we offer samples of almost all our products. So, for a small fee, so you can try before you buy.